Technical Operations Analyst
We create, innovate, and develop premium gaming content and fast, flexible gaming systems. Collectively, we provide one of the world's largest portfolios of market leading content and technology to some of the largest gaming operators, lotteries and casinos across the globe. This is a true reflection of the people we have working with us today. SG Digital's talent resides in most countries around the world and includes artists, animators, ICT professionals, sales and marketing gurus, administration specialists and management high achievers.
Our headquarters are in Las Vegas, but our people know no boundaries. We have extended hubs in Sydney, Bangalore, Stockholm, Toronto, Calgary, Kiev, Gibraltar, Malta, Rome, Belgrade and New Jersey. Each individual location is unique, rich in a culture that reflects the region and the people who work and play there.
Passion, creativity and innovation are cornerstones of our business. If you want to work in a growing global business with talented people who will challenge and inspire you every day to bring out your best, SG Digital has fantastic career opportunities.
What You Can Expect
At SG Digital, we believe that success comes from common goals and tremendous efforts. We value merit, expertise, passion and creativity. We strive to ensure that our employees are rewarded for their contributions. As a part of SG Digital, you can expect:
* Performance focused culture right across the business
* A work hard, play hard environment
* Fun and nurturing environment
* New learning and development opportunities
* Diverse and global opportunities
* People friendly culture
* Competitive salary packages
As TOC Analyst you will be staffing the Mission Control seats at our Technical Operations Center. The team is responsible for monitoring the infrastructure and services delivered to our customers world wide. You will be acting as the second line support solving immediate issues and service requests. This role is a cross team function, working with Application and Infrastructure Engineers, DBAs, customer support and Service Delivery Managers globally.
We are fast paced when it comes to technology and how we evolve our products, so training is important and a natural part of our day to day work alongside the handling of incidents and service requests in a dynamic environment. Above all you driven by your willingness to learn and to contribute to the teams.
Proactively monitor production and pre- production environments
Triage, troubleshoot and resolve reported Incidents according to run books and documented processes.
Resolve or dispatch service requests assigned to Technology Operations.
Attending and Leading daily standups
Eventually be part of a 24/7 rota
Intermediate level Linux skills, including installation, systems administration and troubleshooting.
Intermediate level Windows Server skills, including installation, systems administration and troubleshooting.
Basic networking knowledge, including topology and protocol understanding.
Knowledge of database operations will be an advantage.
Experience of working with ITIL.
High proficiency in English.
Knowledge of one of more of the following:
Linux/MS WIndows servers
Networking, Switches & Routers
Meticulously follows procedures
Professional attitude towards the business
We bring you a little bit of
A performance focused culture right across the business. But that's just the foundation! We also believe in a work hard, play hard environment, where we embrace people who are tuned in to the sound of creativity and innovation. Our office located in central Stockholm is something that we consider to be a huge plus, don't you? As a truly international company, we can offer you the diversity and the opportunities of the world. Mix this with a people friendly culture and we got a pretty good offer to give.
So don't just come and work for us, spend your time with us!
We encourage and eagerly welcome all applications however only those selected for interviews will be contacted.