Job Description

Company Description

SG Digital leads the global gaming market, providing innovative software that powers the world’s most successful operators and online gaming providers.

We pride ourselves on product innovation and technical excellence and are constantly adding new applications and new functionality to our product suite, used by billions of end users. Having recently become the Digital, online Division of the $4bn Scientific Games, we are now in a period of dramatic growth that will see us grow headcount by 30% this year alone.

Want to be part of our story?

We are a group of distributed multidisciplinary engineers, passionate about casino gaming, focused on a few highly scalable distributed platforms on a hybrid technology stack running in public and private clouds.

The teams are small and move fast -- all members are expected to be able to achieve maximum results with minimal direction.

Job Description

As a Solution Consultant at SG Digital, you will have the opportunity to work in a pivotal cross-functional role, collaborating across multiple teams, roles and levels within SG Digital, In this role, you’ll act as the bridge between the commercial team and the prospective customer to sell SG Digital products through describing optimal and operation solutions in a pre-sales environment and support feasibility assessment in estimating cost implications of an opportunity. Overall, the successful candidate will work with all teams to ensure the SG Digital solution enables the customer’s business objectives, aligns with the SG Digital product vision and optimises commercials. 

 
Responsibilities 

  • Partner with Business Development Managers to be the main product and technical point of contact for our prospective customers 

  • Develop and deliver outstanding SG Digital product and solution presentations and demonstrations  

  • Manage SG Digital participation in customer discovery phases and in RFI & RFP processes, ensuring quality and timely delivery of required materials from contributors across SG Digital to complete and submit responses 

  • Facilitates discovery of the client's needs and propose a workable and profitable solution, inline with our product vision, and a convincing value proposition and can articulate that in presentations, RFx ('Request For' documents), proposals and technical demonstrations delivered either remotely, by recorded video or face-to-face to the client. 

  • Become a subject matter expert (SME) for multiple products and solutions, including staying up-to-date on new features and functionality 

  • Support the commercial team by providing guidance on solution design and recommended products 

  • Facilitation of customer understanding through meetings, presentations, and demonstrations throughout the sales cycle  

  • Relay key customer feedback to the global product teams to feed into roadmap 

  • Build and share industry thought leadership in the software and sports betting domains  

  • Train and handover to customer management to delivery and engagement teams  

  • Work with other consultants in across the global offices to achieve wider company goals 

  • Travel onsite to work with customers in-person as needed once COVID restrictions are lifted 

  • Become a subject matter expert (SME) for multiple products and solutions, including staying up-to-date on new features and functionality 

  • Provide feedback to Product and Engineering teams on customer needs and product opportunities 

  • Produce HLE estimates for prospective deals that can feed into the financial model for commercial feasibility assessment 

  • Create and maintain opportunity analysis and estimation tools 

Qualifications

Minimum qualifications 

  • Must have at least a Bachelor’s Degree in a related field 

  • Must have minimum of 5 years’ experience in software consulting, pre-sales consulting, product management, or customer success

  • Must have excellent written, oral, and interpersonal communication skills 

  • Must have technical capacity with the ability to translate technical language to customers  

  • Must have in-depth knowledge of Sports betting products and/or Gaming industry knowledge 

Desired Skills 

  • Ability to work autonomously while being effective within a highly driven organization.

  • Ability to present technical concepts to both technical and non-technical audiences

  • Ability to work as part of a team to solve business and technical problems in varied departmental environments

  • Intrinsically self-motivated with a strong work plan and self-development skills

  • Ability to write coherent and highly technical proposals 

  • Proven ability to maintain high customer satisfaction  

  • Must be resilient and able to work well under pressure  

  • Once safe, the ability to travel

  • Any experience working with and analyzing commercial contracts is a plus 

Other

This is a technical role, but you will not be coding, it is more like the technical author or solutions architect roles but with a greater commercial component. It is important that you appreciate that you are working as part of the commercial team even though the role does not require you to strike the commercial deal with the customer. All written documentation and presentations will need to demonstrate both a commercial, product and technical understanding. 

The role WILL be customer facing and will required the ability to present to all levels within a customer’s organisation from CEO down to technical staff. Confidence speaking in front of large groups in high pressure situations is essential.

Additional Information

Why would you enjoy working with us at SG Digital? 
 
Competitive benefits, an open and supportive environment as well as a modern and exciting workplace 
 
The opportunity to interact with global teams on a regular basis and the possibility to switch teams and projects as you and our business continues to develop and grow 
 
Tangible and genuine development - at SG Digital, you can take your career where you want it to go! 
 
Exposure to real work, business-critical projects and the chance to develop some of the world’s leading e-commerce sportsbooks whilst working on exciting client projects and interact with lots of code! 
 
And if that’s not enough; you will get to enjoy a stunning work location and flexible working whilst we provide you with the guidance and development skills you need to progress quickly and enhance your career. 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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