Senior Technical Operations Engineer
Scientific Games Digital (part of Scientific Games Corp. NASDAQ:SGMS) leads the global gaming market, providing innovative software that powers the world’s most successful operators and online gaming providers.
We pride ourselves on product innovation and technical excellence and are constantly adding new applications and new functionality to our product suite, used by billions of end users. We are now in a period of dramatic growth and are looking for candidates who want to be part of this exciting journey.
Want to be part of our story?
We are a group of distributed multidisciplinary engineers, passionate about infrastructure and casino gaming, focused on a few highly scalable distributed platforms on a hybrid technology stack running in public and private clouds.
The teams are small and move fast -- all members are expected to be able to achieve maximum results with minimal direction.
The Infrastructure team within Scientific Games Digital is the one building and maintaining our gaming infrastructure that serves customers across the globe. We are truly a global team with people in the US, Canada, Malta, England and Sweden. As a team, we are focused on problem-solving and providing high-quality services around the globe for our customers.
Working together with the teams around the world makes it feel a lot smaller.
We all take pride in what we do and together we make sure to deliver our critical 24/7 services.
This is what the team thinks about themselves
"Everyone’s opinion is valued and considered important. We all take part and contribute to decisions regarding solutions or incidents in our production environments. We happily share our knowledge so that we all improve as a team and get better at what we do. We trust in each other as a team and we try to remember to have fun along the way."
Technical Operations are responsible for maintaining the infrastructure and software solutions hosted in our global data centers, which deliver SG Digital’s SaaS solutions to B2B customers worldwide 24/7. As a Technical Operations Engineer you will be responsible for ensuring that our customer-facing applications are maintained and installed correctly. The role involves both production deployment and maintenance work as well as working on new customer implementation projects. The products you are working on are running on both Linux and Microsoft platforms. You will be focusing on technology and software and handling incoming incidents, change requests and problems. You will also be working closely with the product and development teams to ensure we get the most out of the software.
Application management and deployment on SG Digital sites
Performing installations and upgrades of applications according to SG Digital release process
Driving operational requirements towards development and product management organizations
Verifying releases on an operational level such as stability and maintainability.
Preparation of releases before live deployment
Handling of incoming incidents, change requests, problems and in-depth root cause analyses
Documentation from an application operations perspective. knowledge base articles, operation manuals, deployment instructions, incident and problem notes.
We are looking for a person who has previous experience of working with Systems Administration or in a DevOps role. We believe that you love troubleshooting and get excited when you need to investigate new features. You are a flexible team player with strong problem-solving skills, have a passion for business and the ability to communicate with different stakeholders within the organization. You are curious and always want to improve yourself as well as the team.
We also believe you have:
At least 5 years coherent experience of IT support and system administration in Linux and application management.
In depth architectural knowledge, focused on monitoring and operation of applications.
Experience of working with tools like Git and Ansible for configuration and automation.
A good understanding of networking and database operations and architecture.
ITIL knowledge and understanding.
An attention to detail
High proficiency in English
Knowledge of a selection of the following additional technologies
We bring you a little bit of
A performance focused culture right across the business. But that's just the foundation! We also believe in a work hard, play hard environment, where we embrace people who are tuned in to the sound of creativity and innovation. As a truly international company, we can offer you the diversity and the opportunities of the world. Mix this with a people-friendly culture and we got a pretty good offer to give.
So don't just come and work for us, spend your time with us!