Head of Insight
We’re a big business that feels small, with strong values and great culture. We don’t do hierarchy - our execs interact with the team directly and encourage team members to take ownership of opportunities and drive change. You’ll find plenty of passion and a growth-focused mentality in the office mixed with a lot of fun and camaraderie.
In a nut shell, we’re a gaming technology business that has a massive data asset with the ability to use it in a B2B2C context. We lead the industry in providing online gaming, sports, and iLottery technology solutions, which enable the world’s largest gambling companies to deliver player experiences all over the world. But we don’t just do tech, we also run several "Game Studios", developing online slot and table games, delivered through an integrated platform offering >4K games to our customers.
With a database capturing >30BN online Casino transactions from 18M Players per year, our business is lucky to have a broad, yet granular view of how players interact with different games, across the world. This uniquely powerful data asset has huge potential to create significant value internally and externally and is seen by the board as a key strategic growth driver but has yet to be fully utilised.
Passionate about using insight to champion change? Excited at the chance to be a trail-blazer in a data-rich, digital-based business with billions of rows of untapped data bursting with potential value? Love waking up every day knowing there’s a huge variety of opportunities to get your teeth into and realise. Hungry to deliver real impact on overall business performance? Enjoy working directly with decision makers / CXOs? If the answers are yes, then this is the role for you!
We’re searching far and wide for the best commercial-thinking, data story-telling, inspirational insight leader we can find to be the catalyst for our business to become player-insight driven. Leading a small team, the role combines hands-on ownership and delivery of key strategic projects, leading relationships with the board and senior stakeholders, whilst managing and coaching junior team members.
Joining the team going through a data transformation provides a unique opportunity to make a big impact and help shape the future direction of the business. The variety of challenges the role will face into, including regular access to exec-level stakeholders, means it offers a fantastic learning curve and career development that will take the new team member on to even greater things in the future.
The successful candidate will be the key data evangelist in our business, responsible for ensuring we realise value from the cutting-edge insight and science capability we’re developing. Key responsibilities include:
Leading relationships with key stakeholders in the UK, Europe and US, including EVPs, focusing on the Casino Commercial Team in particular, providing transparency on priorities and tracking progress
Translating insight from dashboards / reports into actionable, value-generating commercial recommendations and driving implementation through key stakeholders - the candidate will be tasked with tracking the overall impact of the data team and regularly communicating this to CXOs
Scoping bespoke strategic insight projects and managing end-to-end delivery, utilising data insight and science resources
Increasing the use of data internally ensuring we develop relevant insight tools, aligned to key decision making processes and collaborating with the L&D team to create relevant training courses / materials
Establishing and maintaining collaborative external data-driven relationships with key customers (e.g. Skybet, Flutter, Entain) that enable better decision making and a test / learn culture, as well as innovation in our approach to launching new content
Driving the thought leadership agenda for capability development roadmap in collaboration with the Head of Data Science, by building up in-depth knowledge of both the data sources we have access to and how the business operates
We’re putting the most weight on relationship management and data story telling skills and the interview process will include a task designed to give candidates the opportunity to demonstrate their capabilities. The successful candidate will be articulate, direct, not afraid of delivering bad news, as well as good, regardless of who it’s to and feel energised working in a fast-paced commercial environment, solving problems on the fly, with passion for?delivering results and driving change.? Ambition, drive and proactivity are key ingredients that will enable the right candidate to succeed and achieve personal and professional growth.
The role will be the main point of contact with our Reginal Commercial teams and attend external meetings with Key Customers where we’re trying to become more data-driven and demonstrate the full benefits of using our platform. Managing internal stakeholders through providing visibility of requested projects and collaboratively managing the workload, including aligning on problem definition and expected deliverables up front, is an essential part of the role.
5+ years insight experience - data consultancy / agency and client-side both relevant - experience in industries dealing with customer data, are beneficial
Leading large consulting projects with senior business stakeholders
Translating complex data, into simple insights and actionable recommendations
Presenting insights back to stakeholders and influencing decisions
Able to define analytical problems and relevant, robust solutions
Advanced Excel user plus PowerBI useful but not essential
Genius in using PowerPoint to communicate potentially complex insights in simple ways
Clear, impactful, influential presentation skills
Ability to manage stakeholders effectively
Good coach who nurtures young talent and develops future leaders
Solid coding skills - SQL, SAS or similar programming language advantageous but not essential
Highly numerate and passionate about using data to drive change
Natural relationship builder, who quickly builds trust and maintains it through consistent, high quality delivery
Results-driven, focused on making an impact and seeing solutions driving change
Team-player and leader - spends time sharing knowledge and skills and looking out for others
Proactive, self-starter / motivator
Takes ownership of deliveries, setting realistic timelines and keeping promises
Open communicator - flags issues / concerns, as they arise and keeps stakeholders informed, with good news and bad
Confident engaging at different levels of management and with people at different levels of technical understanding
Does the right thing, even if it’s not the easiest, including challenging stakeholders when appropriate
Creative, capable of thinking around problems and defining innovative solutions
Combines high-personal standards with pragmatism to get the job done
Happy to make mistakes but always looks to learn from them and do it better next time
· Educated to degree-level