Gaming Operations Associate
SG Digital leads the global gaming market, providing innovative software that powers the world’s most successful operators.
We pride ourselves on product innovation and technical excellence and are constantly adding new applications and new functionality to our product suite, as well as integrating with the greatest gaming content providers in the market, used by billions of end users. And, while many other companies have been downsizing, we continue to see growth across our business.
Want to be part of our story?
Reporting into the Content Operations Team Manager you will be responsible for ensuring we get our content partners’ games live on our customers’ sites on time and error free. We are looking for a team member who is detailed oriented and can work directly with internal and external teams to make sure new game launches are successful.
Executing game deployments across our Casino Platform Instances
Troubleshoot environment issues and blockers, working with the various internal operational and development teams to find solutions
Continuous involvement in improvements and documentation of the game deployment process to include but not limited to suggesting measures and working across various teams
Manage the flow of materials (marketing assets, jurisdictional certificates etc) between customers and partners
Maintain knowledge of regulatory support (such as keeping required records up to date and supporting audits with bodies such as eCogra)
Work with the Gaming Products team to define and prioritize the development of a new product suite to automate and improve Casino Operations
Communicate and maintain game portfolio based on road-mapped releases
Demo Site management/Operational maintenance (end user)
2-3 years of professional experience in a related field, for example project management
Working with diverse teams delivering online operational processes in time critical scenarios with an eye for detail
Working within multiple projects in parallel, contributing to successful planning, scoping and implementation (together with technology teams) for casino games area
Working with regulated products across multiple jurisdictions
Working with commercial contracts and SLAs
Setting expectations with multiple external stakeholders
Training and communication to team members of current processes.
It would be beneficial to have:
- Online operational experience with an emphasis on delivery
- A passion for content
- A technical and analytical background
- Experience within the gaming industry a very strong plus
- Demonstrable strong oral and written communication skills
- Experience working with cross-functional teams in a technology domaim
Why would you enjoy this opportunity with SG Digital?:
- The opportunity to interact with global teams, and where appropriate switch teams and projects as you and our business continues to develop and grow
- Tangible career development, where you can take your career where you want it to go!
- Exposure to real world and business critical projects
And if that’s not enough; you will get to enjoy amazing benefits, a stunning work location and flexible working whilst we provide you with the guidance and development skills you need to progress quickly and enhance your career.