Customer Success Manager Sportsbook
SG Digital leads the global gaming market, providing innovative software that powers the world’s most successful operators.
We pride ourselves on product innovation and technical excellence and are constantly adding new applications and new functionality to our product suite, used by billions of end users. And, while many other companies have been downsizing, we continue to see growth across our business.
SG Digital is looking for a Customer Success Manager for its leading Sportsbook Operations as it grows the customer portfolio in Europe. The Customer Success Manager will be responsible to ensure customers receive excellent level of Service at all times while acting as a single point of contact to them for Sportsbook Operations matters.
This role would be well suited to an individual with a natural interest in Sports and extensive experience in engaging with B2B customers in the Gaming industry looking to further progress their career with a market leading company.
- Being a trusted partner for our Customers
- Introduce a standardized engagement model
- Provide Product and Service subject matter expertise customer support
- Systematic collection of data and analytics regarding the performance of our Products & Services to the Customer and benchmarking against business model
- Constant benchmarking of Customer data against competition
- Interact with Product Management, Trading, Commercial and Support functions on a constant basis to ensure P/L optimization for each customer
- Strong background in customer research and analytics techniques, process improvement and performance management
- At least 3 years in Customer Success, Account Management, Business development or other customer-facing role
- Experience in the Gaming/Sports Betting Industry
- Proven experience in process- oriented structure and data driven mindset
- Excellent communication and presentation skills, highly organised, collaborative and detail oriented
- Excellent written and verbal skills in English
Why would you enjoy working with us at SG Digital?
Competitive benefits, an open and supportive environment as well as a modern and exciting workplace
The opportunity to interact with global teams on a regular basis and the possibility to switch teams and projects as you and our business continues to develop and grow
Tangible and genuine development - you can take your career where you want it to go!
And if that’s not enough; you will get to enjoy a stunning work location and flexible working whilst we provide you with the guidance and development skills you need to progress quickly and enhance your career.